At Emrich, we believe the quality of our people and our equipment combine to make us the winning package. Our service team consists of talented and enthusiastic engineers with unrivalled knowledge and skills in the specialised area of packing technology.
STEVE RICHARDSON, Managing Director
Steve spent seven years working in and learning about the packaging machinery industry before starting Emrich in 1986. He has a special attachment to the business, regarding it as his fifth child. Having raised it for almost 40 years he considers the staff, suppliers and many customers as part of the Emrich family, and feels fortunate to work with some great people. Steve is particularly aware of the important role Emrich’s products serve for its customers in enabling them to achieve business success.
“Having reliable and high quality packaging is critical to all of our customers. With every installation, we think of it as a long term partnership and we bring honesty, integrity and a lot of effort into our relationship, helping to get the best solution for our clients every time.”
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CHRIS JOHNSON, General Manager
Chris is renowned for his ability to understand a client’s objective and to deliver a solution to match. Chris oversees all of Emrich’s projects, ensuring that all levels of the business are coordinated and providing clients with consistent service of the highest quality and value. He also provides phone support to customers, assists with the installing and commissioning of new equipment, services existing equipment, responds to breakdowns and more. Having worked with Emrich for many years, Chris is trade qualified in Electrical / Instrumentation.
“Clients appreciate the level of care that we commit to every job. We take the time to listen to their needs and deliver a product that will help them achieve their business objectives.”
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NEIL HOWDEN, National Engineering Manager
Neil is a qualified fitter and turner with many years’ experience working in food manufacturing, packaging, and pharmaceuticals. His strong machine troubleshooting abilities and calm disposition make him a valuable asset to all of our valued customers.
“Responding to challenges and achieving the seemingly impossible is what I most enjoy about my job I love that I am able to keep my clients happy and assist with the productivity of their business.”
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TARA MURNANE, Administration & Spare Parts Manager
After over 20 years at Emrich Tara’s role is extremely diverse, encompassing parts identification, procurement, inventory management through to quoting, sales and shipping. Tara also manages the everyday office and customer service tasks as well as assisting the service department with scheduling, quoting and general administration enquiries.
“The best thing about working for Emrich is the great people I get to work with, including customers and suppliers. I enjoy helping customers with their inquiries and ensuring that their packaging machinery performance is optimised.”
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BILL DIAKOS, Accountant
Bill has vast experience as an Accountant and Financial Controller and is responsible for providing accurate, up-to-date financial information about Emrich’s financial transactions, such as purchases, expenses, sales revenue, invoices, and payments.
ANGIE VAN SOEST, Project Co-ordinator
Angie is our Project Coordinator who provides expert support to our team and clients. Angie’s extensive background in administration gives her a strong focus on customer and supplier communications. Angie facilitates your smooth path from sales order to delivery & commissioning.
“I love that Emrich is constantly striving for the best customer outcomes. Working in such a great team environment is really fulfilling and the constant diversity of our customer’s industries and applications is exciting.”
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CJ MUYOT, Marketing Coordinator
CJ is responsible for executing effective marketing strategies, assisting with campaign development, analysing the effectiveness of each campaign and developing our lead generation programs. CJ plays an integral role in building Emrich’s customer base and creating effective strategies that promote our long-term growth.
DANIEL CAMPBELL, Technical and Logistics
Daniel has worked in the food industry for over 10 years and has an excellent knowledge of HACCP, GMP and Food Safety. Daniel internally assists the Emrich Engineering Team with running up new machines and optimising machine overhauls. Daniel also attends machine installations throughout Australasia. Daniel also has a spare parts role that is particularly dynamic, ensuring that correct parts are in stock and can be delivered quickly can mean a great deal to our customers.
“I love the diversity of what we do. Each application can be very different and this makes things very interesting.”
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MARK SUTTON, Senior Service Consulting Engineer
Mark coordinates the follow-up response to any service visits and provides phone help and general customer support. Mark has worked in the packaging industry for over a decade and enjoys building a strong rapport with clients and delivering on their expectations. Renowned for his honesty and care, clients appreciate Mark’s dedication to ensuring their satisfaction with Emrich’s products.
“I keep a client’s objectives firmly in mind whenever I provide advice or assistance and work to ensure the best result for their business.”
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MARK CHAMBERS, Senior Service Consulting Engineer
Mark works with Emrich helping clients’ optimise their production levels with Emrich machinery. Friendly and approachable, Mark is involved in installing, commissioning, servicing and assisting with machinery breakdowns and is also on hand to assist clients with sales enquiries.
“I like to think that our clients feel happy to call on my services to assist them with any issues that they may be having with their Emrich-supplied equipment, as well as how they can improve production with additional equipment or streamlining the production process”
SEAN ALDRIDGE, Service Technician and Consultant
Sean has spent most of his working life in the food industry and as such has developed significant expertise in many kinds of packaging machinery. Sean enjoys a challenge and is a qualified fabricator in the engineering field with experience in fitting.
“I enjoy the diversity of the packaging machinery industry and working with knowledgeable work colleagues who are always ready to help each other.”
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KYNAN STARK, Service Technician and Consultant
Kynan is a qualified maintenance fitter and turner with 20 years experience, the last 15 years working in the food industry. Kynan has extensive knowledge in the maintenance, development and commissioning of packaging equipment & processes including: Horizontal and Vertical Form Fill Seal, Multihead Weighers, Auger Fillers, Volumetric Fillers, jar/cup/can filling, sealing, labelling, capping, seaming and carton and case forming and sealing equipment. Complimented by a sound knowledge of GMP and HACCP.
“Being a part of and assisting in the packaging experience provided to our customers, along with witnessing a product being developed from its initial concept to completion with reliable, repetitive production are what I really enjoy about the service we provide at Emrich.”
